This
tale from a technology sector CEO illustrates an unusual thing about an
iconic global technology giant. Vijay Shekhar Sharma, CEO of Paytm, is a
devoted fan of Google's Nexus smartphone. Sharma is waiting to upgrade
to Nexus 6 and has to wait patiently till it's available online on
Flipkart, which is the only Indian outlet, online or offline, for the
phone.
The Paytm CEO's frustrating experience is shared by
many, many Nexus smartphone fans. Google, as formidable a marketing
machine as any globally, has put its weight behind low-cost Android One
phones in India, spending Rs 100 crore in the project. Nexus, on the
other hand, is not marketed by Google and is rarely marketed by its
hardware partners LG, Motorola and HTC either.
Even as Android
One had a tepid start, market analysts and retailers say Google is
missing a trick by not promoting the pricier Nexus phone more. "Instead
of focusing on Android One, it would be a good call for Google to sell
Nexus offline as it is a flagship product that has a good pull," says
Satish Babu, founder of Chennai-based retail store chain UniverCell
Mobiles, one of several large format chains willing to stock Nexus 6.
"There are takers for Nexus even at the high price," Babu said. He
compared this with cheaper Android One phones, which have had a
not-so-impressive run since their launch a few weeks back.
Other mobile brick and mortar retailers — for example, Himangshu
Chakravarti of MobileStore — agree with UniverCell Mobiles' Babu. They
say there's a lot of latent demand for the high performing Nexus phone
but supply is a problem, and Google can tap that by selling offline.
Some Nexus fans are switching loyalty, not wanting to wait long for an
upgrade to arrive. Paytm CEO Sharma says Xiaomi is one of the favourite
options of those abandoning Nexus. "I've been waiting for it for some
time now, but many Nexus 5 users waiting to upgrade to Nexus 6 have
moved to Xiaomi's Mi 3 which offers almost the same specifications at
roughly half the cost," Sharma says.
Xiaomi's Mi 3 was launched
in July at Rs 14,999. Nexus phones are in the Rs 20,000 to Rs 30,000
price band. The LG-made 4.95-inch Nexus 5 was launched in November last
year, the fifth successor to Nexus 1 introduced in 2010. Nexus 5 is
priced between Rs 22,000 and Rs 33,000 on e-commerce sites. Nexus 6,
powered by Google's Android Lollipop operating system, has been made by
Motorola.
Nexus 6 was listed for pre-orders in the US late in October and all variants were reported to be sold out within a few hours.
The story was the same in the UK. In India, initial stocks were
pre-booked within a day or two. When asked by ET, Flipkart did not share
the number of pre-orders. Nexus 6 may be available in Google's 3-day
online sale beginning December 10.
Hong Kong-based research
firm Counterpoint Technologies estimates that around 2,00,000 Nexus 5
phones were shipped to India this year. Compare that with the 1.6-1.8
million Android-based smartphones that were sold in India this year in
the same Rs 20,000-Rs 30,000 price band. Clearly, say analysts and
retail traders, Google can sell far more Nexus phones than it is selling
now — if it wants to.
On the other hand, in just two and a
half months since mid-September, a little under 500,000 Android One
phones have been shipped to India, more than double the year-long total
for Nexus 5 phones.
But despite this, Android One hasn't quite
taken off. In all 7 million smartphones in the Rs 6,000-Rs 8,000 price
band, the range in which Android One phones are available, were sold in
four months till October. With less than a half a million shipments,
Google's low-cost smartphone was obviously a slow seller in this
category.
That Nexus is a story of untapped potential in India
is also clear from the fact that India accounts for just 3,00,000 of the
9.9 million Nexus phones sold globally since 2010, according to data
from Counterpoint Technologies.
Android, both technology and
mobile retail experts say, is a hugely popular operating system in India
and Google's Nexus phones are ideally situated to exploit that
popularity. Nexus, experts say, is the benchmark setting Android-based
smartphone.
Just a showpiece?
Google
responded to ET's query on undermarketing Nexus by saying: "We always
introduce Nexus devices alongside our platform releases (such as
Lollipop), as advances in computing are always driven at the
intersection of hardware and software."
Other explanations from
analysts and experts were more detailed. Google works with hardware
partners to build Nexus devices, and the idea is to help push boundaries
of what's possible, say analysts tracking the sector. Nexus serves as a
reference for the Android ecosystem.
"Ideally, it would have
been a good business case had Google entered into devices," said a
Bangalore-based analyst who did not want to be named. He added that
Google perhaps wants Nexus to simply serve as a reference point, a
showcase for the power of hardware.
Counterpoint's telecom
analyst Tarun Pathak says Google may not want to scale up Nexus
distribution to "avoid stepping into its manufacturing partners' toes"
and that Nexus phones "may be mostly a showcase that's meant for
developers first and then consumers."