Having a clear and focused email strategy is vitally
important to your marketing mix; without a well-defined strategy your email
marketing ROI is likely to suffer. This may seem fairly basic advice for those
of you who work within marketing; however from our survey we found that 39% of
marketers do not currently have an email strategy in place.
It is important to build a strategy around your email
marketing activity, just as you would with your wider marketing activity. There
are many elements to consider within email marketing, which is why pin pointing
your aims and objectives and planning your activity before executing your email
campaigns really is vital for your ROI.
Email Marketing Best
Practice
Best practice covers a lot of areas of email marketing,
specifically the do’s and don’ts which every email marketer should be aware of.
The following areas cover some of the email marketing basics which are
important in every email campaign you send out.
Unsubscribe
The law states that there must be a clearly displayed
‘opt-out’ link on every email which allows recipients to opt out of receiving
future emails from you, whereas best practice states that you should never try
to hide your opt out link.
As you cannot avoid the unsubscribe or opt out link, then
you should work with it. There are a variety of ways that you can work with the
unsubscribe link, yet a massive 64% of marketers don’t currently offer any
alternatives to the traditional unsubscribe process.
List segmentation
Email marketing segmentation might seem like an entry-level
strategy for veteran email marketers but you’d be surprised at how many
marketers overlook the tactic in their own campaigns.
Our research found that almost half (44%) of marketers don’t
segment their email list. It is all well and good persuading subscribers to
share their email address with you but if you are not segmenting your email
address lists, you’re not optimising your email marketing campaigns to their
full potential.
Automated campaigns
Behavioral email marketing is a powerful technique to
automatically follow up online customer actions; helping to increase
conversions to sale at a low cost. Even so, the technique is still used by
relatively few companies, with 54% of marketers reporting that they do not
currently use automated campaigns.
Automated campaigns can be a great way to spice up your
email strategy, consider first time buyers, loyal customers and abandoned
product emails.
Mobile optimization
Mobile optimisation is a fairly new focus for email
marketers; therefore it is understandable that 45% of marketers don’t currently
optimise their emails for mobile. Even so it is becoming an increasingly
important element of email marketing strategy and therefore should be focused
on by more marketers.
Measurement and
reporting
Measurement of performance is one of the fundamentals to
marketing best practices and increasing your ROI. You would be hard pressed to
find a methodology or framework out there that doesn’t incorporate measurement
as a key pillar, yet 32% of marketers do not currently report on their email
marketing.
Perhaps this is because marketers don’t know what to measure
and when to measure it, or even where to start. Many marketers practice email
marketing simple because everyone else does, however it is important to measure
what it actually delivers in terms of ROI.
Conclusion
Companies are now sending out some fantastic email designs
using cutting edge strategy; however it seems that the majority of email
marketers are falling behind in even developing a solid email strategy.
There are lots of exciting elements to email marketing,
however make sure that you develop a firm strategy, outlining your aims,
objectives and people involved in the tasks at hand, before you delve into more
advanced email marketing.
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