Tuesday, 9 June 2015

WhatsApp helpline gets 300 complaints on Day 1

The traffic helpline set up by the Noida traffic police on messaging application WhatsApp received over 300 complaints and suggestions on Tuesday, a day after its launch.

According to officials, most of the messages on the helpline, which is being monitored by SP (traffic), were congratulatory ones appreciating the initiative, but some also highlighted issues on city roads.

R N Mishra, SP (traffic), said, "Some commuters informed us about a traffic jam at the Gijhor crossing in Sector 53. We also got messages about inoperative traffic signals in Sector 76-50. We sent our officials to ease the problem once we got the messages."

Some residents also sent in suggestions for the traffic police. One such message posted on the traffic helpline read, "The traffic police should regulate autos in the city. People alight from the right side of the auto, which can be dangerous. The traffic police should ensure its enforcement."

Enforcement officials said they would classify messages into three categories - complaints, suggestions and comments. "Issues like traffic jams and inoperative traffic lights will be addressed on a priority basis," said the SP (traffic).

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